Terms & Conditions
FREE SHIPPING TO EUROPE/USA/FAR EAST FOR MINIMUM ORDERS OF 452.00 EUROS , 400 UK POUNDS OR US$600
We make purchases very convenient and easy and ship our products DOOR TO DOOR by Fed Ex , UPS or DHL.
WE SHIP GOODS EXCLUDING VAT AND IT IS THE CLIENTS RESPONSIBILTY TO CLEAR CUSTOMS AND PAY FOR DUTIES AND VAT AS PER THE CUSTOMS OF THEIR RESPECTIVE COUNTRIES.
ALL DHL INVOICES AS PER REGULATIONS ARE IN US DOLLARS CORRESPONDING TO THE VALUE OF THE ORDER EQUIVALANT TO THE PREVAILING EXCHANGE RATE.
WE DO NOT UNDER INVOICE AND WILL DECLARE THE GOODS AS " ARTICLES OF DECORATION - 1/12 SCALE - ADULT COLLECTABLES.
ONCE THE GOODS ARE SHIPPED AND WE PROVIDE YOU WITH THE TRACKING NO. THE ORDER CANNOT BE CANCELLED AND THE CLIENT IS RESPONSIBLE FOR ALL DHL CHARGES AND OTHER COSTS SHOULD THEY REFUSE TO CLEAR CUSTOMS AND PAY THE APPROPRIATE CUSTOMS AND VAT CHARGES THAT ARE APPLICABLE FOR THESE GOODS.
Please FIRST REGISTER and then you may send orders directly ONLINE without OBLIGATION and PAYMENT. PLACING THE ORDER DOES NOT OBLIGE YOU TO PURCHASE ONCE WE HAVE PROCESSED YOUR ORDER WE SHALL RECONFIRM TO YOU WITH OUR DETAILED PROFORMA INVOICE . AT THIS STAGE YOU MAY STILL CANCELL THE ORDER BUT ONCE YOU HAVE AGREED AND MADE THE PAYMENT AND THE SHIPMENT IS DESPATCHED YOU ARE OBLIGED TO CLEAR CUSTOMS AND TAKE POSSESSION OF THE GOODS AS PER THE ABOVE CONDITIONS.Return Policy - Store Credit Only - No Cash or Credit Card Refunds
In the event you receive items that were not what you expected, needed,or damaged we will except returns under the following conditions:
1. All returns must be a accompanied by a return code - you must Email us at:
to get a return code prior to the return.
2. All returns must be within 30 days of date the order was placed.
3. All Items must be in resale condition, including the original packaging.
4. Damaged items will be replaced with same or similar items only.
5. All returns must be sent back in packaging that prevents damage to the items.
6. Customer is responsible for all shipping costs to return items.
7. Special Order Items, Paint, Glue, Videos, Magazines, Catalogs, Blueprints, or Tools may not be returned.
8. Dollhouse Kits are subject to a 20% restocking fee.
9. Store Credits are valid for 12 months (1 year).To Redeem a gift certificate or use a store credit please email your information to: firstname.lastname@example.org